Refund policy

Last Updated: August 2026

In accordance with UK Consumer Contracts Regulations, online customers have the right to cancel and return their order within 14 days of receipt for a full refund.

Eligibility for Returns

To be eligible for a return, your item must be:

- Unworn, unwashed, and in pristine, resaleable condition
- With all original labels and tags attached
- Returned within 14 days of receipt

Return postage and packing costs are not refunded.

Faulty or Damaged Items

If an item arrives faulty or damaged, please contact us at info@classic-caps.co.uk as soon as possible. We will arrange a replacement, exchange or full refund, and in this case we will cover the cost of return postage.

How to Start a Return

To start a return, contact us at info@classic-caps.co.uk with your order number and the item(s) you wish to return. We will confirm the return address and any further instructions.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.

Exchanges

If you would like to exchange an item for a different size or style, please contact us at info@classic-caps.co.uk and we will do our best to assist, subject to stock availability.

Gift Vouchers

Gift vouchers are non-refundable.

Classic Cap Company Ltd
48 Hamlet Court Road
Westcliff-on-Sea
Essex, SS0 7LX
United Kingdom

Email: info@classic-caps.co.uk
Telephone: +44 (0)1702 430798